Club Membership is limited to Unit Owners and their predesignated eligible family members. If you are a new Owner, the Club will contact you once it receives information on your purchase (typically 3 to 4 weeks after your real estate closing occurs). If you wish to complete your Membership documents prior to that, you may begin the process by sending us a copy of the ALTA, Closing Disclosure, or HUD document you received from the title company on the day of your real estate closing. The document must be fully executed with all signatures and should be sent to [email protected].
An online account is required to access some pages on the Member Portal, including access to Member Events and Statements. To create your account, you must first be registered as an active Member of the Club (see first question above for instructions). Once the Agreement is completed, the Membership team will send the temporary username and password to the email on file, with instructions to update your login information. Note that only account can be created per email address. If you own multiple properties, you’ll need to provide one email address for each, in case you wish to access the Member Portal for all accounts.
Contact [email protected] to update your Membership Records, including:
An online Member card is available for the Oasis Beach Club. It grants access to Club amenities and Member discounts and perks where applicable. To have access to the online Member Card, an individual must be listed on an active Club Membership and must be in good standing with the Club. To submit a profile picture, visit the Member Picture Submission page and follow the instructions on the request form.
Eligible Members receive discounts on select dining, shopping, and experiences around the Resort area. Each offer is subject to terms and conditions. The discount eligibility on the member’s profile page in the app must be shown to receive the offer.
If you provided your email address when you submitted your Club Membership documents, you’ll also be automatically registered to receive email updates from us.
Beyond updates from the Club, you may also want to sign up for additional email updates directly from the Embassy Suites by Hilton™️ Orlando Sunset Walk (Opens a new window), Island H2O Water Park (Opens a new window), and Promenade at Sunset Walk (Opens a new window) websites.
Each home in the Community pays to the Club a startup fee (during the real estate closing) and monthly dues. Units registered with the approved rental program have the monthly dues paid through the property manager. Units not registered with the approved rental program may keep a credit card or bank account on file with the Club to allow automatic payment of their Club dues and other charges each month. If you wish to add or update your card or bank account on file, please contact [email protected] to complete an authorization form. You may also review your statements and pay directly on the Member Portal (Opens a new window).
Separate from the Club, each home in the community also pays startup fees and monthly dues to Artemis Lifestyles for Community management. Artemis will automatically send information about those dues to the address listed on your Warranty Deed, approximately 3 to 4 weeks after your real estate closing.
You Keycard serves primarily to unlock the front door of your property. The Keycard may have other capabilities as well, depending on whether your property is part of the Resort’s Rental Program:
There are 2 ways to access the Oasis Beach Club amenities: Club Lookup & Online Member Card. Each member must be fully setup before they can get access to the Club amenities. The full details on how to gain access is sent once the Membership Agreement is completed.
If you have any questions or believe you haven’t received the email, contact the Membership team at [email protected].
Members are able to bring non-Members with them to the Club facilities (subject to guidelines within the Club Membership Plan (Opens a new window)). within the Club Membership Plan. The Member must accompany these Day Guests for the entire duration of their visit to the Club facilities. If you would like your Guests to have access without a Member present, and your unit is registered with the approved rental program, they may be eligible for access as Houseguests; check the other sections below for more information.
One of the great perks of having a condo at Embassy Suites by Hilton™️ Orlando Sunset Walk is the ability to let family and friends use it for their vacations, too! Your non-renting Guests (such as a family friend to whom you have gifted a stay at your property without payment) can also access the Club Amenities, even if you’re not going to be there with them, as long as your unit is registered with the approved rental program.
The theme park transportation and the Oasis Beach Club, including the Mango Moon Bar & Grill, are restricted to certain individuals. If neither you, nor another Member on your Membership will be able to escort your Guests the entire time they’re at these locations, you’ll need to submit a Houseguest Reservation Request Form to the Club Membership Office at least five business days prior to your Guest’s arrival.
The Houseguest reservation is an added benefit to registering the unit with the approved rental program, and so it is only available for units registered with the Embassy Suites by Hilton™️ Orlando Sunset Walk rental program. A nightly amenity fee must be paid, which covers your Guests’ access to the amenities for the duration of their stay. Your Guests’ names will then be on file with the Pool Staff so they can allow access to outdoor pool and Mango Moon Bar & Grill. The Club limits these Houseguest visits to 12 Houseguest Reservations per unit, per calendar year; multiple consecutive nights at the same unit with the same Houseguests are considered a single Houseguest Reservation.
You may not allow a non-Member to use your online Member Card to access the facilities, and you may not use the Houseguest reservation program to grant access to paying Rental Guests; these violations of Club rules are subject to disciplinary measures, up to and including fines, Membership suspension, and revocation of your Houseguest privileges.
One more note, to avoid any confusion: The annual limit on our Houseguest Reservation program applies only to amenity access for your Guests. It does NOT limit the number of times you can allow someone to stay at your unit. If you have registered with the approved rental program, make sure to contact them to verify any restrictions and limitations presented on your contract.
The Membership office must be contacted to update your membership and setup a form of payment for your monthly dues.
Proposed exterior modifications and additions require architectural approval through the Artemis Lifestyles (Opens a new window) prior to any work commencing. If you are part of the rental program, interior modifications must be presented to your Rental Company for approval by the Club prior to any work commencing. Certain modifications may also require appropriate permits from Osceola County government.
If your property is still under its original builder warranty and the issue in question arises from its original construction, you will need to submit a repair ticket through the builder’s warranty portal (Opens a new window). Contact information for the warranty department may also be found on our Contacts page. If you have a rental manager, they may handle this process for you as part of your agreement with them.
For homes no longer under warranty, repairs and maintenance are generally the responsibility of the Owner as either self-service, using a contractor, or through your rental management company if provided for in your contract with them. As always, you should ensure that any necessary government permits are obtained, and check with Artemis Lifestyles should any exterior work require architectural approval.
The cabanas are the perfect way to take your day at the pool from “ahhhh” to “ahhhh-mazing!” They offer dedicated space for you and your family, along with a shady retreat from the relentless Florida sun (and passing showers)! Contact [email protected] to learn how to reserve yours. Fees apply, but Members receive special pricing and discounts in many cases.
Check with your carrier for details, as packages delivered to the hotel will incur a service fee from the hotel’s business center. If an expected package does not arrive at your property as scheduled, please proactively contact the front desk at (321) 237-2427 to see if it has been delivered there; the Hotel usually does not have contact information for Owners so they are often unable to notify you that a package has arrived. Please pick up any packages delivered to the Hotel in a timely manner, as storage space is extremely limited and unclaimed packages will be discarded after reasonable efforts have been made to arrange for their pickup.
Most Community-provided services such as landscaping, trash pickup, pest control, and private pool cleaning are already operating. Additional information on these services may be found in Community Information at a Glance, published by Artemis Lifestyles. You will, however, need to set up your utility services (unless your rental manager handles utility startup as part of your agreement with them). Here’s who to contact:
Valet trash service is provided to the community daily. All trash must be free of liquids, securely contained in kitchen-size plastic bags, and placed in the bins provided outside each home. Large cardboard must be broken down, flattened, and bundled for collection. Bulk item pickup is not provided, and individual use of Community dumpsters is prohibited. For further details, see the Community trash policy published by Artemis Lifestyles.
Outside of Club operations, Artemis Lifestyles maintains an extensive Owners Handbook which outlines services such as utilities, trash pickup, community security, pest control, private pool maintenance, and more. Contact Artemis Lifestyles (Opens a new window) to obtain a copy of this document.
Unit sales are treated very much like a traditional real estate transaction, so you’ll likely want to engage a real estate agent to assist with the process. While the Resort itself cannot help you sell your property, there are a few things you and your agent should be aware of to make the transition from seller to buyer as easy as possible. The Club and Community Documents require that Artemis Lifestyles and the Club Membership Director be notified of your intent to sell so estoppels can be issued. And, like any real estate transaction, you’re expected to provide Keycards to your buyer at Closing, along with back door codes/keys (if applicable); sellers often forget to do this, which leads to the buyer being stranded without a way to get into their property after closing. Remember that if you’re leaving the approved Rental Program and selling your property, the temporary keycards your Rental Manager provides will only work for a short period of time; your buyers may not realize this and get locked out of their property unexpectedly! Requesting permanent Keycards from the Club prior to the sale is a great way to make sure that you’re setting your buyer up for success.
In an emergency, dial 911 for Osceola County emergency services. For non-emergency situations, please report the incident to the appropriate group.
Community streets (and street parking) are Osceola County public roadways. We may monitor access via checkpoints and courtesy patrols, but roads must generally remain accessible to the public. For noise complaints and other security concerns inside the Cottage & Villa Community, please contact Community Security at 347-818-8273 as the event is occurring so it can be quickly addressed. You may report incidents anonymously if you desire. You may also contact the Osceola County Sheriff’s Office non-emergency number at 407-348-1100.
For concerns about unauthorized access or other security matters at the pool or Mango Moon Bar & Grill, contact the on-site staff for assistance. The pool area is also under patrol by the Hotel security team, which can be notified by contacting the Front Desk or the Hotel switchboard (321) 237-2427.
If you’ve not been able to find an answer to your question or want to share a comment or concern, please visit our Contacts page to find the correct person to whom your correspondence should be addressed.
